FAQ's

Frequently Asked Questions

 

Before contacting us, please have a peak below at some of our FAQ's.  

Not seeing the information you need?  Contact us by e-mail clementinehgf@gmail.com  

Please note if you do e-mail us, regarding something that is easily answered in this section, your e-mail may not be answered in a timely manner.  Sorry for the inconvenience and understanding.

Shipping Information

All items ship from our shop in Saskatchewan.

If you're somewhere else in the world (other than Canada), unfortunately we cannot ship to you at this time due to high shipping costs.

All pricing is shown and processed in Canadian Dollars. Return online purchases for a refund within 7 days of receiving your order. Sale items, special orders, and shipping/delivery fees are final sale and non-refundable.

CANADA

In-store Pick-up
If you live Close By, you'll see a Free Pick-up option at checkout. Pick-ups are available every Tuesday. Store pick-ups are always complementary and free of charge.

Standard Item Shipping
For small standard items like decor and accessories (e.g. books, tabletop items, bedding, clothing, bath, papershop, candles, pillows, jewellery, etc) We have a Flat-Rate Canada Wide Shipping of $24.95.

Some exclusions may apply, including Rugs, Lighting, Mirrors, Small Furniture. We do try our best to get these toy ou, but sometimes it just doens work! You will be refunded these items if we are unable to ship them. 

For any of our customizable Furniture, please contact us.  We can provide a quote for this option, before order is placed.

UNITED STATES

For small standard items like decor and accessories (e.g. books, tabletop items, bedding, clothing, bath, papershop, candles, pillows, jewellery, etc) We have a Flat-Rate Canada Wide Shipping of $38.95.

Some exclusions may apply, including Rugs, Lighting, Mirrors, Small Furniture. We do try our best to get these toy ou, but sometimes it just doens work! You will be refunded these items if we are unable to ship them.

Most in-stock items ship within 3-10 days of ordering.  Please note that we do not ship on Saturdays, Sundays, Mondays or nationally observed Canadian holidays.  We try our best to get your order picked, packed and shipped out as fast as we can.

SPECIAL ORDERS
If items are out-of-stock, in some cases we may be able to special order them for you! There is no additional cost for special orders, however, we do require payment up front and these items are Final Sale.  The delivery times can vary from 3-12 weeks depending on the item. 

PRE-ORDER/IN-STOCK ITEM SHIPMENTS
If you placed an order which contain a Pre-Order items AND in-stock items, you order will only ship once your Pre-Orders items arrive. If you've paid for shipping only once you will only receive 1 shipment.

If you prefer your In-Stock items to ship before said pre-ordered items, you may want to pace two separate orders.

Unfortunately, we are unable to make changes (including cancellations) to orders after they have been submitted.

An item may only be canceled if it is currently backordered. 

You will receive an email notification confirming shipment (be sure to check your spam folder).

It is up to you, to track your order.  This will be the only notification we will send.

Loyalty Reward Program

Our Loyalty Rewards Program is our free Frequent Buyers Shopping program that lets you earn points on all your qualifying merchandise purchases and redeem those points for rewards.

For every Canadian $2.00 you spend on Clementine merchandise online or In-Store (excl. Sale items, Workshops & Florals),  you receive 1 point.

You can view your activity and your current points balance, after you've logged into your account and click on the app-up along the right hand side of your screen.

All points earned from this purchase will be deducted from your account when merchandise is returned that was originally purchased. 

It is possible your account could have a negative balance after merchandise is returned.

Rewards are earned once you've reached a minimum of 400 points.

400 Loyalty Reward Points earned converts to a $20 Gift Card Code.

1,000  Loyalty Reward Points earned converts to a $50 Gift Card Code.

2,000 Loyalty Reward Points earned converts to a $100 Gift Card Code.

Points can also be earned by completing your Account Profile, Sharing on Social Media, Referring a Friend and more.

Once you have earned Rewards, you will be notified with an e-mail containing your unique Gift Card code.

Once you have logged into your online account, if you've earned rewards, this will also be redeemed at Check-out both In-Store & Online.

It is your responsibility to mention and redeem these rewards.  And said rewards cannot be redeemed after order/purchase  has been made.

Unfortunately, Rewards may not be returned or exchanged for points or cash, for another product, gift card, or e-gift certificate.

You will not earn points on the value of the Loyalty Rewards, but you will earn points on any additional dollars spent on merchandise in the transaction.

A Reward code is not transferable and may not be sold, transferred or assigned to anyone else. Attempts to transfer the code may invalidate the Reward Code. You can always use your Reward to purchase merchandise as a gift for someone else.

A Reward Code cannot be used in conjunction with any promotional discounts.

Yes.  This is a Frequent Shopper Program, and your unused points & rewards will expire in 1 year if not used.

PLACING AN ONLINE ORDER

Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.

Simply visit our Accounts page and fill out the requested fields.

An online account with www.clementinehfg.com allows you to place orders quickly and easily without having to enter all your personal information each time you visit.

With an account, you’ll also be able to create a Wish List and keep a history of all your orders, among other things.

Be assured, any information you provide to us is held in the strictest confidence and your privacy is guaranteed.

Order online: Ordering at www.clementinehfg.com is fast, safe and available 24 hours a day, seven days a week. After you’ve added items to your Shopping Cart, just follow the simple checkout instructions and we’ll process your order right away.

You can also put your items on hold by leaving them in your shopping cart or on your Wish List to access at a later date.

At this time we are not offering a phone number for ordering. Please contact us by e-mail clementinehfg@gmail.com and if we see fit, we may provide a contact phone number. But these would be rare occasions.

We accept Visa, MasterCard, PayPal, & now E-Transfers.

As well as Cash in-Store.

The security of personal information is a high priority for us. To find out more about the measures Clementine has in place to ensure a secure shopping experience, please refer to our privacy page.

Upon placing an order with Clementine, you will be sent a confirmation number immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped.

If you don’t receive an email confirmation, check your “bulk,” “spam” or “junk” folder. If it is not there, contact us and we’ll confirm your order.

Returns & Refunds

We make every effort to select and sell products constructed of the highest-grade materials built by highly skilled people to exacting standards. We also keep up- to-date information on all our products so that you may make informed choices when purchasing from us. However, we understand that sometimes you may simply change your mind. We want your experience of shopping at Clementine Home Floral Gift to be a positive one.

You may return your item(s) within 7 days of receipt for a refund or 14 days for store-credit of the purchase price, excluding shipping and handling costs.

Please Note: ALL Sale items purchased are Final Sale.

Please refer to our Returns section to find instructions on how to submit a return request.

Our customers pay for shipping costs on returns, but we do not charge a restocking fee. We want to provide a hassle-free return for you when a product doesn’t work out. Ultimately, we want you to be happy with every purchase at Clementine!

Items are carefully designed and packaged to withstand the rigours of travel, but sometimes damage does occur en route.

Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us immediately.

GIFT CARDS

Clementine Home Floral Gift, gift cards are available on-line or in store.

Any Gift Card purchased online will be a Digital gift card. You print out or e-mail forward to the recipeient.

Any Gift Cards purchase In-Store, will be a physical Gift Card, you physically hand to the recipient.

You can also call (306)463-3143 or email clementinehfg@gmail.com for details.

Yes, we do offer gift wrapping. During your checkout process you can make a comment in the 'notes' section. Our gift wrapping is complimentary.

PRIVACY & SECURITY

Your privacy is important to us. Please refer to our privacy page to find out how we collect and use your personal information.