Order online: Ordering at www.clementinehfg.com is fast, safe and available 24 hours a day, seven days a week.

After you’ve added items to your Shopping Cart, just follow the simple checkout instructions and we’ll process your order right away.

When signing into your account you may receive a 'PAY' notification with a loving code sent your your e-mail. Once code has been received enter on our login page pop-up within 5 minutes of receiving.

This Code is an extra precaution to create a safe environment for you to shop online with us.

Simply visit our Accounts page and fill out the requested fields.

An online account with www.clementinehfg.com allows you to place orders quickly and easily without having to enter all your personal information each time you visit.

With an account, you’ll also be able to keep a history of all your orders, among other things.

An account also help protect you against fraud, by purchasing within a secure online environment.

Upon placing an order with Clementine, you will be sent a confirmation number immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped.

If you don’t receive an email confirmation, check your “bulk,” “spam” or “junk” folder. If it is not there, contact us and we’ll confirm your order.

At this time we are not offering a phone number for ordering.

The security of personal information is a high priority for us. To find out more about the measures Clementine has in place to ensure a secure shopping experience, please refer to our privacy page.

PICK-UP
If you live Close By, you'll see 2 Free Pick-up options at checkout (Farm or Kindersley).

Kindersley Pick-Ups are available once a week from our designated pick-up location (details at checkout). 

Farm pick-ups are available from our Location, very other day of the week.

Pick-Ups are always complementary and free of charge.

Your Orders are Ready for pick-up once you achieve a 'Pick-Up is Ready' E-mail with instructions, locations and details.

CANADA

Standard Item Shipping
For small standard items like decor and accessories (e.g. books, tabletop items, bedding, clothing, bath, papershop, candles, pillows, jewellery, etc) We have a Flat-Rate Canada Wide Shipping of $24.95.

Some exclusions may apply, including Rugs, Lighting, Mirrors, Small Furniture. We do try our best to get these to you, but sometimes it just doesn't work! You will be refunded these items if we are unable to ship them. 

UNITED STATES

For small standard items like decor and accessories (e.g. books, tabletop items, bedding, clothing, bath, papershop, candles, pillows, jewellery, etc) We have a Flat-Rate Canada Wide Shipping of $38.95.

Some exclusions may apply, including Rugs, Lighting, Mirrors, Small Furniture. We do try our best to get these toy ou, but sometimes it just doens work! You will be refunded these items if we are unable to ship them.

All items are shipped via Canada Post. Once item are in Transit you will receive a tracking e-mail.

Most in-stock items ship or are ready for pick-up within 3-10 days of ordering.  

Please note that we do not ship on Saturdays, Sundays, Mondays or nationally observed Canadian holidays.  

We try our best to get your order picked, packed and shipped out as fast as we can.

SPECIAL ORDERS
ANY Special or Pre-Order will state within product description when we expect them to arrive to us. This will vary depending on item. Once they are please note our regular ten around times for shipping above.

PRE-ORDER/IN-STOCK ITEM SHIPMENTS
If you placed an order which contain a Pre-Order items AND in-stock items, you order will only ship once your Pre-Orders items arrive. If you've paid for shipping only once you will only receive 1 shipment.

If you prefer your In-Stock items to ship before said pre-ordered items, you may want to pace two separate orders.

Unfortunately, we are unable to make changes (including cancellations) to orders after they have been submitted.

At this time we are unable to combine orders.

An item may only be canceled if it is currently backordered or out of stock. 

You will ALWAYS receive an email notification confirming shipment (be sure to check your spam folder).

It is up to you, to track your order.  This will be the only notification we will send.

We make every effort to select and sell products constructed of the highest-grade materials built by highly skilled people to exacting standards.

We also keep up- to-date information on all our products so that you may make informed choices when purchasing from us.

However, we understand that sometimes you may simply change your mind. We want your experience of shopping at Clementine Home Floral Gift to be a positive one.

You may return your item(s) within 7 days of receipt for a refund or 14 days for store-credit of the purchase price, excluding shipping and handling costs.

Please Note: ALL Sale items purchased are Final Sale.

Please refer to our Returns section to find instructions on how to submit a return request.

Our customers pay for shipping costs on returns, but we do not charge a restocking fee.

Items are carefully designed and packaged to withstand the rigours of travel, but sometimes damage does occur en route.

Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us immediately.

Please take photos of damage to item and damage to any shipping materials. Without these photos a claim may not be made.

Clementine Home Floral Gift, offers Virtual Gift Cards are available on-line 24/7

Virtual Gift Cards may be printed out at your home or e-mail forward to the recipient.

Please note if a Gift Card is purchased you will receive an e-maile order confirmation followed by a second e-mail containing your Virtual Gift Card.

The Darling Box is filled with products from Clementine's favourite brands that range from home decor, fashion, bath and beauty, health and wellness, accessories and everything in between all while keeping seasonality top of mind! Oftentimes you can find an exclusive item or two within the Darling Box that is not available at Clementine

Purchase a Single Box for Market Value (minimum $249) OR Subscribe for a year and Save! ($199/ Box) 

Payment automatically charged every season, if Subscription is chosen.

We have carefully selected and brought in exclusive products that are specific to the box.

These items range from home decor, fashion, bath and beauty, health and wellness, accessories and everything in between!

All boxes are curated with that season in mind!

In the past we offered a sized item. This was great but unfortunately how our system is set up, we can no longer have this option.

Going forward IF we were to offer such a sized item again, it will be an 'Add-On'. You will be provided a sizing Chart and Choice from a selected amount available.

Once you've Subscribed you have committed to receive minimum 4 boxes.

Your Subscription will continue until you Cancel after your 4th Box.

With the World still experiencing varying delays with their service. We try our best to have your order packed and shipped within 1 week after payment has been received.

Please note some items can be delayed and if this happens we will keep you as informed as we can. Believe us we don't want your boxes showing up late either. We want them packed up and out to as soon as possible, so we can open and share what's inside!

Once your box has shipped, you will receive tacking information via e-mail provided. Please feel free to monitor your package and be mindful that it may take longer than anticipated to be delivered.