FAQ's

Frequently Asked Questions

 

Before contacting us, please have a peak below at some of our FAQ's.  

Not seeing the information you need?  Contact us by e-mail clementinehgf@gmail.com  

Please note if you do e-mail us, regarding something that is easily answered in this section, your e-mail may not be answered in a timely manner.  Sorry for the inconvenience and understanding.

Shipping Information

We ship to certain areas in North America. All items ship from our shop in Saskatchewan.

If you're somewhere else in the world (other than Canada & the US), unfortunately we cannot ship to you at this time due to high shipping costs.

All pricing is shown and processed in Canadian Dollars. Return online purchases for a refund within 7 days of receiving your order. Sale items, special orders, and shipping/delivery fees are final sale and non-refundable.

CANADA

In-store Pick-up
If you live in or around Kindersley, you'll see a Store Pick-up option at checkout. Pick-ups are usually ready 24 hours after purchase, however we will send you an email when your order is ready to pick up. Store pick-ups are always complementary and free of charge.

In-Town Delivery
If you provide a physical address located in the town of Kindersley or Eston, Saskatchewan, you'll see a IN-Town Delivery option at checkout. Deliveries are usually ready 24 hours after purchase.  We run our daily deliveries starting at 3:30pm.  We charge a delivery fee of $4.95, with 1 attempt.  If recipient is not home, we leave a contact notice to contact us.

Standard Item Shipping
For small standard items like decor and accessories (e.g. books, tabletop items, bedding, clothing, bath, papershop, candles, pillows, jewellery, etc) We have a Flat-Rate Canada Wide Shipping of $14.95.

We also offer a 'Spend & Save' Shipping Option.  Where if you spend $195+ your Shipping will only be $7.95.

Furniture Shipping
For furniture items (e.g. beds, couches, lighting, poufs, tables, rugs, chairs, benches, desks, mirrors, etc), we try our best to get these items to you, but most of the time they are for pick-up in-store only.  

For any of our customizable Furniture, please contact us.  We can provide a quote for this option.

UNITED STATES

Standard Item Shipping

For small standard items like decor and accessories (e.g. books, tabletop items, bedding, clothing, bath, papershop, candles, pillows, jewellery, etc) We have a Flat-Rate Canada Wide Shipping of $24.95.

Furniture Shipping
For furniture items (e.g. beds, couches, lighting, poufs, tables, rugs, chairs, benches, desks, mirrors, etc), we are unable to fulfil shipments at this time.

OTHER SHIPPING INFORMATION 

DUTIES AND TAXES
Outside of Canada, we do not charge sales taxes, although you may be liable for import duties on some items. You are responsible for paying import duties to your country.

Most in-stock items ship within 48 hours of ordering. Some orders may take up to 72 hours to process. Please note that we do not ship on Saturdays, Sundays, Mondays or nationally observed Canadian holidays.

SPECIAL ORDERS
If items are out-of-stock, in some cases we may be able to special order them for you! There is no additional cost for special orders, however, we do require payment up front and these items are Final Sale.  The delivery times can vary from 3-12 weeks depending on the item. 

MADE-TO-ORDER ITEMS
Some of our larger furniture products are made-to-order, meaning we do not stock them in our warehouse. There is no additional cost for made-to-order items, however the delivery times can vary from 6-8 weeks depending on the item. We will contact you with the specific delivery time for your order.

SEPARATE SHIPMENTS
Multiple items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be given the option to arrange for a separate shipment. Additional shipping fees may be required.

Unfortunately, we are unable to make changes (including cancellations) to orders after they have been submitted.

An item may only be canceled if it is currently backordered. 

You will receive an email notification confirming shipment (be sure to check your spam folder).

It is up to you, to track your order.  This will be the only notification we will send.

Loyalty Reward Program

Our Loyalty Rewards Program is our free Frequent Buyers Shopping program that lets you earn points on all your qualifying merchandise purchases and redeem those points for rewards.

For every Canadian $2.00 you spend on Clementine merchandise online or In-Store (excl. Sale items, Workshops & Florals),  you receive 1 point.

You can view your activity and your current points balance, after you've logged into your account and click on the app-up along the right hand side of your screen.

All points earned from this purchase will be deducted from your account when merchandise is returned that was originally purchased. 

It is possible your account could have a negative balance after merchandise is returned.

Rewards are earned once you've reached a minimum of 400 points.

400 Loyalty Reward Points earned converts to a $20 Gift Card Code.

1,000  Loyalty Reward Points earned converts to a $50 Gift Card Code.

2,000 Loyalty Reward Points earned converts to a $100 Gift Card Code.

Points can also be earned by completing your Account Profile, Sharing on Social Media, Referring a Friend and more.

Once you have earned Rewards, you will be notified with an e-mail containing your unique Gift Card code.

Once you have logged into your online account, if you've earned rewards, this will also be redeemed at Check-out both In-Store & Online.

It is your responsibility to mention and redeem these rewards.  And said rewards cannot be redeemed after order/purchase  has been made.

Unfortunately, Rewards may not be returned or exchanged for points or cash, for another product, gift card, or e-gift certificate.

You will not earn points on the value of the Loyalty Rewards, but you will earn points on any additional dollars spent on merchandise in the transaction.

A Reward code is not transferable and may not be sold, transferred or assigned to anyone else. Attempts to transfer the code may invalidate the Reward Code. You can always use your Reward to purchase merchandise as a gift for someone else.

A Reward Code cannot be used in conjunction with any promotional discounts.

Yes.  This is a Frequent Shopper Program, and your unused points & rewards will expire in 1 year if not used.

PLACING AN ONLINE ORDER

Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.

Simply visit our Accounts page and fill out the requested fields.

An online account with www.clementinehfg.com allows you to place orders quickly and easily without having to enter all your personal information each time you visit.

With an account, you’ll also be able to create a Wish List and keep a history of all your orders, among other things.

Be assured, any information you provide to us is held in the strictest confidence and your privacy is guaranteed.

Order online: Ordering at www.clementinehfg.com is fast, safe and available 24 hours a day, seven days a week. After you’ve added items to your Shopping Cart, just follow the simple checkout instructions and we’ll process your order right away.

You can also put your items on hold by leaving them in your shopping cart or on your Wish List to access at a later date.

Sometimes it’s easier to speak with someone friendly who can answer any questions you may have.

We can be reached at:

1(306) 463-3143 

During our Business Hours.

We accept Visa, MasterCard, PayPal, & now E-Transfers.

As well as Cash in-Store.

The security of personal information is a high priority for us. To find out more about the measures Clementine has in place to ensure a secure shopping experience, please refer to our privacy page.

Upon placing an order with Clementine, you will be sent a confirmation number immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped.

If you don’t receive an email confirmation, check your “bulk,” “spam” or “junk” folder. If it is not there, contact us and we’ll confirm your order.

Returns & Refunds

We make every effort to select and sell products constructed of the highest-grade materials built by highly skilled people to exacting standards. We also keep up- to-date information on all our products so that you may make informed choices when purchasing from us. However, we understand that sometimes you may simply change your mind. We want your experience of shopping at Clementine Home Floral Gift to be a positive one.

You may return your item(s) within 14 days of receipt for a refund of the purchase price, excluding shipping and handling costs.

Please refer to our Returns section to find instructions on how to submit a return request.

Our customers pay for shipping costs on returns, but we do not charge a restocking fee. We want to provide a hassle-free return for you when a product doesn’t work out. Ultimately, we want you to be happy with every purchase at Clementine!

Items are carefully designed and packaged to withstand the rigours of travel, but sometimes damage does occur en route.

Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us immediately.

WISH LISTS & REGISTRIES

Of course, you can. Sometimes you’re not quite ready to make that final purchase; you need time to think about it, or you need to take exact measurements to make sure it will fit.

A Wish List is a convenient solution when you don’t want to start your search all over again.

To create a Wish List, you must create an account or be logged into your existing account. When you see a product that you would like to add, simply click the “add to Wish List” link.

Yes, we do offer gift wrapping. During your checkout process you can make a comment in the 'notes' section. Our gift wrapping is complimentary.

GIFT CARDS

Clementine Home Floral Gift, gift cards are available on-line or in store.

You can also call (306)463-3143 or email clementinehfg@gmail.com for details.

PRIVACY & SECURITY

Your privacy is important to us. Please refer to our privacy page to find out how we collect and use your personal information.