Returns & Exchanges

CUSTOMER SATISFACTION

At Clementine Home Floral Gift, we stand behind the quality of our products and we make things right if you are not satisfied with your purchase. Our shipments are carefully packed and inspected before leaving our store, but in the event you are not satisfied with your purchase simply follow the instructions below.

 

 

Returns & Exchanges

In Store Purchase — Return & Exchange Policy

Some things just aren’t meant to be. 

 

Regular-Priced Merchandise

Within 7 days of purchase: you can return your item in-store and receive a refund to the original method of payment.

Within 14 days of purchase: you can exchange your item in-store, or we’ll issue you a merchandise credit in the form of a Gift Card.

 

Sale Merchandise 

Unfortunately, all Sale or Discounted items are Final Sale during any purchase.

 

Special, Custom or Pre- Order Items

As always, these items were brough into the Shop specifically for You.  Meaning all Special, Custom or Pre-Ordered items are Final Sale during any purchase.

 

Return & Exchange Details

For all returns or exchanges, items must not be washed, worn or damaged. All original tags and packaging must be in tact and attached and you will always have to present a valid receipt.  NO Receipt, NO Returns, NO Exceptions!

Please note that hosiery, socks, jewelry and all intimates are final sale.

Gift cards may not be redeemed for cash, refunded or replaced. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.

 A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. 

 

 

Shipped Online Purchase — Return & Exchange Policy

Not quite right? That’s OK. You can return online purchases in-store or mail it back to us following the information below.

 

IMPORTANT: SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE & NEVER CLEMENTINE'S RESPONSBILITY.

 

Regular-Priced Merchandise

Within 7 days of the shipping date to you, you must contact us to claim a refund is needed: You can exchange your item or receive a refund to the original method of payment, once item has been received back in-store the refund will be issued.

After 7 days to you, you must contact us to claim a refund is needed: you can exchange your item, or we’ll issue you a merchandise credit on a gift card, once item has been received back in-store the refund will be issued.

After 14 days: we will no longer accept returns or exchanges.

IF YOU ARE RETURNING AN ORDER VIA MAIL, PLEASE FOLLOW THESE STEPS… 

  • On a copy of your original receipt, please indicate (highlight/circle) the item(s) you wish to return-- or include your order number
  • Please include an explanation for the reason you wish you return your item(s)
  • Please include your contact information (phone number/email)
  • Please indicate if you would rather have a store credit for the item and a credit will be stored in our files and can be processed towards your next purchase.

Repack the item(s) with the following information listed above, and mail to:

Clementine Home Floral Gift  Box 967  Kindersley, SK  S0L 1S0 

IMPORTANT: The customer is responsible for the cost of mailing the item back for return/exchange. Clementine Home Floral Gift is not responsible for any item(s) lost in the mail or damaged upon return… please be sure to insure the package for its full value and request tracking proof of delivery.  Please send this tracking information to us at: clementinehfg@gmail.com

Sale Merchandise

Unfortunately, all Sale or Discounted items are Final Sale during any purchase.

 

Special, Custom or Pre- Order Items

As always, these items were brough into the Shop specifically for You.  Meaning all Special, Custom or Pre-Ordered items are Final Sale during any purchase.

 

Return & Exchange Details

For all returns or exchanges, items must not be washed, worn or damaged. All original tags and packaging MUST be in tact and attached and you’ll have to present a valid receipt.

Please note that hosiery, socks, jewelry and all intimates are final sale.

Gift cards may not be redeemed for cash, refunded or replaced. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.

 A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return.

 

 

Gift Return & Exchange Policy

Well, this is awkward.

If you received a gift that you’d like to exchange please present the original Gift reciept accompanying the Gift in-store or by contacting us at clementinehfg@gmail.com or call us at (306) 463-3143.  Gift Exchanges fall under the same rules as any other In-Store or Online purchases.  

Gifts can only be Exchanged, and payment will never be returned to original form of payment.

If you are purchasing a Gift, please inquire about our Gift reciepts during check out.

 

How to Request a Return or Have Any Other Questions Answered

Please contact us directly below or by stopping by the shop, and we will walk you through the best way.  

E-Mail: clementinehfg@gmail.com

Phone: (306) 463-3143

In-Store: 705 M- 11th Ave. East. Kindersley, SK