Refund policy

CUSTOMER SATISFACTION

At Clementine Home Floral Gift, we stand behind the quality of our products and we make things right if you are not satisfied with your purchase. Our shipments are carefully packed and items inspected before leaving our store, items will never be send if they are not up to our standards.  In the event you are not satisfied with your purchase simply follow the instructions below.

You have automatically agreed to the below when you check the terms & conditions at check-out.  it is your responsibility to read things before hitting place order at check-out.



ONLINE PURCHASE — RETURN & EXCHANGE POLICY

Not quite right? That’s OK. You can return online purchases by mailing item(s) back in same protective packaging received to not cause any or more damage or dropping off at pick-up location.  Please read carefully the following information.


IMPORTANT: SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE & CUSTOMER'S RESPONSIBILITY.


REGULAR-PRICED MERCHANDISE

ALL Returns will be via Return Requests on your personal Customer Profile and must be Approved BEFORE Mailing Back.  To Access, please log in to your Account and search Orders to create a Return Request.  If you send back before approval, you will NOT automatically receive a credit or refund.

Within 7 days of the documented delivery date.  You can exchange your item or receive a refund to the original method of payment.  Only when item has been received back in-store the refund/exchange will be issued.

After 14 days of the documented delivery date.  We will no longer accept returns or exchanges. 

IMPORTANT: The customer is responsible for the cost of mailing the item back for return/exchange. Clementine Home Floral Gift is not responsible for any item(s) lost in the mail or damaged upon return… please be sure to insure the package for its full value and request tracking proof of delivery.  Please send this tracking information to us at: clementinehfg@gmail.com

IF YOU ARE RETURNING AN ORDER VIA Kindersley Drop-Off, PLEASE FOLLOW THESE STEPS… 

ALL Returns will be via Return Requests on your personal Customer Profile and must be Approved BEFORE Dropping Off.  To Access, please log in to your Account and search Orders to create a Return Request.

  • Drop item(s) off at original pick-up location.
  • On a copy of your original receipt, please indicate (highlight/circle) the item(s) you wish to return, or include your order number
  • Please include an explanation for the reason you wish you return your item(s)
  • Please include your contact information (phone number/email)
  • If item will be exchanged for the same/similar we will drop off at next scheduled drop-off date
  • Pick-Up location  is NOT responsible for Refunds/Exchanges, they are only a Drop Off Location


SALE MERCHANDISE

Unfortunately, ALL Sale or Discounted items are Final Sale during any purchase. Including used Promo codes, Flash Sales, Blanket Discounts, etc. NO EXCEPTIONS!


SPECIAL, CUSTOM OR PRE- ORDER ITEMS

As always, these items were brough into the Shop specifically for You.  Meaning all Special, Custom or Pre-Ordered items are Final Sale during any purchase. NO EXCEPTIONS!   IF for any reason item becomes unavailable, Pre-order item will be refunded to original form of payment.



RETURN & EXCHANGE DETAILS

For all returns or exchanges, items must not be washed, worn or damaged. All original tags and packaging MUST be in tact and attached and you’ll have to present a valid receipt.

We pack all our items with care, as we know it's never fun to received damaged items.  If your item arrived damaged, please take photos of the damaged package/box, and damaged item.  Due to the careful packaging inside the box, we must have photographed proof of the exterior damage to all parcels.  If there is no proof we cannot make a claim to the postal service.


Please note that Paint, Stains, plants, Seeds/Bulbs, Hosiery, Socks, Hats, Jewelry and all Intimates are final sale.

Gift cards may not be redeemed for cash, refunded or replaced. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.

 A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return.