Customer Service

People come first. We believe whole-heartedly that relationships are everything; from our customer service to our custom design services.

We work tirelessly to ensure every order is perfect, whether you’re looking for a paperweight that fits in your palm of your hand, or a full-scale design overhaul that outfits your entire home.

If you can’t find the answer you’re looking for in the FAQs below – or if you’d like to send us some feedback – please don’t hesitate to contact us.

 

 

PLACING AN ONLINE ORDER 

How do I set up an account?

Simply visit our Accounts page and fill out the requested fields.

 

Why should I create an online account?

An online account with www.clementinehfg.com allows you to place orders quickly and easily without having to enter all your personal information each time you visit. With an account, you’ll also be able to create a Wish List and keep a history of all your orders, among other things. Be assured, any information you provide to us is held in the strictest confidence and your privacy is guaranteed.

 

How do I place an order?

Order online: Ordering at www.clementinehfg.com is fast, safe and available 24 hours a day, seven days a week. After you’ve added items to your Shopping Cart, just follow the simple checkout instructions and we’ll process your order right away. You can also put your items on hold by leaving them in your shopping cart or on your Wish List to access at a later date.

 

Order by phone:

Sometimes it’s easier to speak with someone friendly who can answer any questions you may have. We can be reached at: T: (306) 463-3143 Tuesday – Saturday 10:00 a.m. to 6:00 p.m.

 

What are my payment options?

We accept Visa, MasterCard, PayPal.

 

Is your website secure?

The security of personal information is a high priority for us. To find out more about the measures Clementine has in place to ensure a secure shopping experience, please refer to our privacy page.

 

Do I get an order confirmation?

Upon placing an order with Clementine, you will be sent a confirmation number immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your “bulk,” “spam” or “junk” folder. If it is not there, contact us and we’ll confirm your order.

 

 

RETURNS

Please refer to our Returns section for more information and to find instructions on how to submit a return request.

 

Do you pay for return shipping?

Our customers pay for shipping costs on returns, but we do not charge a restocking fee. We want to provide a hassle-free return for you when a product doesn’t work out. Ultimately, we want you to be happy with every purchase at Clementine!

 

My item arrived damaged!

Items are carefully designed and packaged to withstand the rigours of travel, but sometimes damage does occur en route.

Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us immediately.

In order to process your claim, please send up to three low-resolution digital photos, including one photo of the box that the item shipped in, to clementinehfg@gmail.com 

Make sure to keep all of the original packing material! We will work with you to ensure your item(s) are repaired or replaced in a timely manner at no extra cost to you.

 

 

SHIPPING

Standard shipping within Canada:

$19.95 FLAT RATE shipping within Canada.

(*excluding any large or specified items such as furniture, rugs, lighting, etc). These prices refer to online purchases only. In-store pickup is always free.

Please note that some of our suppliers also require a mandatory shipping charge. When this applies to a product, a note will appear on the product page indicating the exact amount. This amount will be added to your shopping cart.

We ship to the Yukon, Northwest Territories, Nunavut and other remote regions but additional shipping fees may apply. Please contact us prior to placing an order to obtain a shipping quote. If you place an order without obtaining a shipping quote, we will contact you with shipping fees via email prior to shipping your product(s). You will need to respond to this email indicating that we can proceed with the order.

 

Do you ship outside Canada?

At this time, we are unable to ship outside of Canada.

 

Please see our main FAQ's to learn more about our shipping policies.

 

 

GIFT REGISTRIES 

Can I create a gift registry with Clementine?

Unfortunately, at this time we can only create registries the old fashioned way, by hand!  Please contact us, and we will start a file for all the lovely items you would like on your Special Day.

 

Do you offer gift wrapping?

Yes, we do offer gift wrapping. During your checkout process you can make a comment in the 'notes' section. Our gift wrapping is complimentary.

 

 

GIFT CARDS 

How do I purchase a gift card?

Clementine Home Floral Gift, gift cards are available on-lone HERE or in store You can also call (306)463-3143 or email clementinehfg@gmail.com for details.

 

 

PRIVACY & SECURITY

What type of personal information does Clementine collect and how is it used?

Your privacy is important to us. Please refer to our privacy page to find out how we collect and use your personal information.